Frequently Asked Questions

Grievance and Escalation

Post successful submission, an acknowledgement with Tracking number will be shared on the screen as well as email shared on the registered email ID.

You can use the tracking number on the link to Track the status here

In case you are not satisfied with the resolution provided, please use the process to escalate to the next level within KFINTECH. Click here to access the web page.
  • 1. On the page, please opt for the Issuer Company Name
  • 2. Holding Type: Physical / NSDL/ CDSL
  • 3. DPID and or Client ID
  • 4. Correspondence email ID
  • 5. CAPTCHA
Select the same “Query Regarding” from the drop down for the issue that you wish to escalate. Scroll to the bottom of the page to opt for the email ID to which you wish to escalate. Option is provided to attach relevant documents as necessary.
Click on submit.

On successful submission of the concern, the system will display an acknowledgement with Tracking number. Please make a note of the same. An email will also be sent to the registered email ID.

You can also write to the email id , quoting the tracking number to escalationcr@kfintech.com

Note: Please do not share the tracking number with anyone.

Details on the process of lodging a complaint with the Stock exchanges can be found on the respective website.

https://www.nseindia.com/ and https://www.bseindia.com/

Upon receipt of the complaint, the stock exchange will forward it to the concerned company / issuer and copy the complainant as well.

If the Issuer company fails to redress the complaint within 30 days, the exchange issues a reminder to the issuer company and follows up with the company and its respective RTA.

If you are not satisfied with the redressal / resolution of the complaint by the listed company / KFintech, you can lodge the complaint with SEBI on SCORES.

Complaints can be lodged via a web based centralized grievance redressal system of SEBI electronically, through SCORES (SEBI Complaints Redress System). The link to access the webpage is provided below:

https://scores.gov.in/scores/Welcome.html

Level-1 -To KFin Technologies

In the event that the investor is not satisfied with the resolution provided or the service request / grievance is not redressed within the timelines as mentioned in the Investor Charter, you the investor may escalate the matter through email to our dedicated email ID: compliance.corp@kfintech.com or through a physical letter addressed to the Compliance Team mentioning the following:

Name of Company :
Folio # / DP ID-Client ID :
Full Name of Investor:
E-mail address:
Registered Mobile number :
Nature of Complaint :
Unique Reference Number (URN) of the correspondence complaint refers to:

Address to send physical letter :

Compliance Team,
KFin Technologies Limited.
Selenium Building, Tower-B,
Plot No 31 & 32,
Financial District, Nanakramguda, Serilingampally,
Hyderabad, Rangareddi, Telangana
India - 500032.

Redressal / resolution of grievance / complaint via e-mail / physical letter , as applicable, will be reverted within 30 days from the date of receipt of grievance / complaint.

Level-2 -To Stock Exchanges

Online registration of complaint / grievance on stock exchanges:

The nature of complaint that can be lodged against Listed Company has been given on the websites of the Stock Exchange. Upon receipt of complaint, the stock exchange shall forward the same to the concerned company with a copy to the complainant. If the company fails to redress the complaint within 30 days, the exchange sends a reminder to the company and follows up with the company and its respective RTA.

Level-3 -To SEBI (SCORES)

Complaints can be lodged through SEBI Complaints Redress System : https://scores.gov.in/scores/Welcome.html

SMART ODR Portal : In case the investor is still not satisfied with the resolution provided for his complaint/grievance lodged with RTA & SEBI(SCORES), the investor shall lodge his complaint/grievance on SMART ODR Portal (Securities Market Approach for Resolution Through ODR Portal) for online resolution of disputes : https://smartodr.in/login as per the SEBI Circular, SEBI/HO/OIAE/OIAE_IAD-1/P/CIR/2023/131 dated 31-Jul-23, and SEBI Master Circular dated Aug 04, 2023.

For more information on online resolution of disputes in the Indian Securities Market, refer to SEBI Circular.

Forms for Registering / Updating KYC Details

Forms for availing Investor Services

Address

A: For securities held in physical form an ISR 1 form duly signed by the holder(s) stating the new address and the folio nos. / Name of company along with any one document listed below should be sent to KFINTECH address. To avoid rejection, ensure that the signatures of the holder(s) is as per the specimen signatures registered.

You can download ISR 1 form by clicking on the link : https://ris.kfintech.com/clientservices/ISC/ Provide any one of the documents for updating the change in the address.

Client Master List (CML) of your Demat Account, provided by the Depository Participant

Valid Passport / Ration Card / Registered Lease or Sale Agreement of Residence / Driving License / Flat Maintenance bill. Utility bills like Telephone Bill (only land line), Electricity bill or Gas bill - Not more than 3 months old.

Identity card / document with address, issued by any of the following: Central/State Government and its Departments, Statutory / Regulatory Authorities, Public Sector Undertakings, Scheduled Commercial Banks, Public Financial Institutions.

For FII / sub account, Power of Attorney given by FII / sub- account to the Custodians (which are duly notarized and / or apostilled or consularised) that gives the registered address will be accepted.

The proof of address in the name of the spouse

For dematerialized holdings, please reach out to your Depository Participant (DP) with relevant details to get the address updated or changed.

Refer to SEBI circular dated March 16,2023 , for complete details if required.

Address of KFINTECH is as follows.

KFin Technologies Limited>
Selenium, Tower- B, Plot No. 31 & 32,
Financial District, Nanakramguda,
Serilingampally Mandal,
Hyderabad-500032, India.

Toll Free No: 1800 3094 001

einward.ris@kfintech.com
The shareholders are advised to mention their Folio No. and Contact No. in all their communication sent to the RTA/Company.

Bank Mandate

For securities held in physical form an ISR 1 form duly signed by the holder(s) stating the details of the bank and the folio nos. / Name of company along with any one document listed below should be sent to KFINTECH address. To avoid rejection, ensure that the signatures of the holder(s) is as per the specimen signatures registered.

You can download ISR 1 form by clicking on the link : https://ris.kfintech.com/clientservices/ISC/ Provide the copy of the bank statement with details of bank name, Branch, account number and IFS Code Copy of Cheque Leaf.

Alternatively, Client Master List (CML) with bank details to update the same.

For dematerialized holdings, please reach out to your Depository Participant (DP) with relevant details to get the details updated or changed.

Refer to SEBI circulardated March 16,2023 , for complete details if required.

Bonds

Bond is an instrument showing the indebtedness of the borrower (issuer company) to an investor evidencing the investment.

Debenture is a long-term security yielding a fixed rate of interest issued by a company. These can be secured by the assets of the company or unsecured. Bond is an instrument yielding a fixed interest income generally issued by a government organization. However, these two terms and generally interchanged in common parlance.

The investor is requested to find the details in the Prospectus / Information memorandum whether they are issued as secured or unsecured.

Coupon is the interest payment made at a fixed period like monthly / quarterly / Half yearly / Annually to the bond holder. The coupon rate is fixed for the entire period of the bond. The investors will be paid the interest at the same coupon rate and at the same interval over the period of the bond. There are however some bonds, issued with a floating rate where the rate of interest is linked to Wholesale Price Index, LIBOR, MIBOR etc. These rates are generally quoted with an addition over the pegged / linked rate like MIBOR + 0.50% etc. Such bonds are known as floating rate bonds.

The issuer notifies a record date for identification of the eligible investors which is known as record date. The record date is normally 15 to 30 days prior to the actual payment date. All the investors available in the books of the bond on the record date are eligible to receive the coupon payment. The coupon will be paid through NEFT / NECS/Warrant based on the available bank details.

An Investor need to send a request for updation of bank details to the RTA with the necessary documents as prescribed for updation. Once the same is updated the payment will be made electronically to the account of the investor.

NO. As per the SEBI guidelines, the revalidation payments will be made only through electronic mode direct to the investor’s account

Buyback is an early exit option to redeem the bonds after a particular period but prior to the maturity of the bonds. If the option to redeem the bonds prior to the maturity date is available with the Issuer, it is called call option. If the option is available with the investor, it is called a put option

Based on the option available whether call or put, a notice of buyback will be given to the investors and a record date is fixed. All the investors who were available on the record date in case of call option or those investors who opted for buyback in case of put option will be taken into consideration and their bonds will be redeemed. The payments will be made to the accounts of the investors electronically and through warrant in case bank details are incomplete or not available

Redemption notice is sent to the investor by email / physical letter intimating upcoming redemption and requesting to check the address and bank details available in the records of the RTA and update the same in case of any change prior to a pre-fixed cut-off date. All the requests received for profile updation received prior to the cut-off date will be processed and the payments will be made as per the updated details.

If the bank details are not available from the investor before record date, the payments will be processed as per the bank details available in the records of RTA. In case the account is closed / change in IFSC code etc., the RTA will receive a rejection of the payment made. A DD will be forwarded to the investor’s address registered in the books of RTA.

For those issuer companies who have agreed for profile updation, the investors can access the URL :https://ris.kfintech.com/clientservices/isc/

Contact Details

: For securities held in physical form an ISR 1 form duly signed by the holder(s) stating the contact details (email id and mobile number) and the folio nos.

/ Name of company along with CML copy should be sent to KFINTECH address. To avoid rejection, ensure that the signatures of the holder(s) is as per the specimen signatures registered.

You can download ISR 1 form by clicking on the link : https://ris.kfintech.com/clientservices/ISC/

For dematerialized holdings, please reach out to your Depository Participant (DP) with relevant details to get the details updated or changed.

Refer to SEBI circular dated March 16,2023 , for complete details if required.

Dematerialization/DEMAT

Dematerialization is change in form of holding from Physical certificates to electronic. It is a process by which physical certificates of securities are converted into electronic form by way of credit in a demat account held with a DP. It does not result into a change of ownership.

To dematerialize physical securities, you are required to open a demat account. Once the demat account is opened, please fill up a dematerialization request form (DRF) and submit it to the DP where you have opened a demat account along with the security certificates. The DP will forward the demat request to the concerned issuer company or the Registrar and Transfer Agent for further processing. Once the request is confirmed by the concerned issuer company or its Registrar and Transfer Agent, the security will be electronically credited in your demat account.

Please find a list of the things to do before submission of securities for dematerialization.

Verify that securities you wish to dematerialize are indeed available for demat. Establish that you are the registered owner of the securities being submitted for demat.

Pattern of ownership of securities is same as that in demat account from which you wish to initiate the demat request. Verify that the RTA has not stopped services to the company of which you are holding the shares.

Submit the completed DRF to your DP along-with the share certificates for further processing.

As per SEBI's guidelines, DP is required to process the demat request received by it within 7 days. Further, issuer company / its RTA may take up to 15 days to process the demat request received by them. You can check for the timelines by clicking on the link: https://ris.kfintech.com/clientservices/isc/default.aspx

No, not all the share certificates can be dematerialized. You can dematerialize only the share certificates that are already registered in your name in records of issuing company and/or its RTA. Shares should be free from any lien or charge or impediment.

No. The demat account must be opened in the same ownership pattern in which the securities are held in the physical form. If the certificate has your name along with your wife's name (joint holder), then you would need to open the demat account in joint names of yourself and your wife.

The Depositories Act, 1996 gives investors an option to hold securities in physical form. Please note that if you do not intend to sell the securities, you may not dematerialize them. However, there are existing / proposed restrictions on transfer of securities belonging to listed companies and unlisted public limited companies, if held in physical form. It may therefore advise to dematerialize the securities in case you intend to sell them.

If the same set of joint holders hold securities in different sequence of names, then there is no need to open multiple demat accounts for dematerialization of such securities. Using 'Transposition cum Demat facility' such securities held vide certificates in different combinations, can be dematerialized in one demat account. For this purpose, Dematerialization Request Form (DRF) and an additional form called 'Transposition cum Demat Form' should be submitted to the DP. Transposition is a process by which joint holders can request for a change in the sequence of names. Transposition facility can only be availed for entire holdings in a folio and not allowed for any partial change.

Once KFIN receives the documents from the DP, you can check for the status of your request by clicking on the link: https://ris.kfintech.com/clientservices/isc/drnstatus.aspx

Dividend

When a company generates a profit and accumulates retained earnings, those earnings can be either reinvested in the business or paid out to shareholders. These retained earnings when paid out to investors are termed as Dividend.

Dividend can be classified into two types: Interim dividend and Final dividend

A dividend is defined as an Interim dividend when it is declared by the Board of directors during any financial year out of surplus in the profit for the financial year in which such dividend is sought to be declared.

A Final Dividend is generally declared in the Annual General Meeting (AGM) of the company and paid within 30 days from the date of declaration in AGM.

The Shareholder, holding the securities in physical form is required to submit following documents along with the requisite ISR form as per SEBI norms.
  • a. Request letter for claim of unpaid dividend duly signed by the holder(s).
  • b. Self-attested copy of PAN card of the holder(s).
  • c. Copy of personalised cancelled cheque.
  • d. Copy of latest client master list (if shares are in demat form)
  • You can download ISR form by clicking on the link : https://ris.kfintech.com/clientservices/ISC/

In terms of the provisions of the Income-tax Act, 1961, as amended by the Finance Act, 2020, dividend paid or distributed by a Company on or after 1st April 2020, shall be taxable in the hands of the shareholders. Therefore, the Company is required to deduct tax at source (TDS) at the time of payment of dividend in accordance with the provisions of the Act. For any further details/ queries you may please write to the Company’s RTA.

As per the present law, the company retains all unpaid/unclaimed dividends for the past seven years. If one has not received any of these dividends, you should write to the RTA with relevant particulars such as folio number/DP ID & Client ID, concerned dividend, year etc., and the Company shall arrange to pay the dividend remaining unpaid in the records.

In case of dividend amount remaining unpaid/unclaimed for a period more than 7 years then the said amount is necessarily transferred to the "Investor Education and Protection Fund" (IEPF), constituted by the Central Government.

For the unpaid/ unclaimed dividend, which has been transferred to IEPF authority, the required documents are required to be submitted to the RTA and

accordingly an “Entitlement Letter” would be issued for claiming the same from IEPF.

For claiming the shares from IEPF authority, one would be required to follow the procedure as provided on www.iepf.gov.in.

Please use the link to submit your tax exemption form: https://ris.kfintech.com/clientservices/ISC/

To be exempted from tax you need to submit your tax exemption forms. Also, to download the forms and register you may visit the link: https://ris.kfintech.com/clientservices/ISC/

E-voting/Instapoll

The shareholders can login to the e-voting system using their user-id (i.e., DP ID / Client ID / Folio number), and password provided by KFIN. After logging in, shareholders will have to compulsorily change their password and login with their own password prior to voting.

During the voting period, a shareholder can visit the e-voting website and select the relevant company for voting. Shareholders can view the detailed resolutions on the website and cast their vote available for voting.

KFINTECH has already been providing e-voting services after their e-Voting system had received the Website Quality Certificate from the Standardization Testing and Quality Certification (STQC) Directorate, Department of Information Technology, Ministry of Communications & IT, Government of India. URL: https://evoting.kfintech.com/

As per the SEBI circular dated December 9, 2020, on e-Voting facility provided by Listed Companies, Individual shareholders holding securities in Demat mode can vote through their demat account maintained with Depositories (NSDL/CDSL) and Depository Participants.

Shareholders are advised to update their mobile number and email Id in their demat accounts to access e-Voting facility.

Yes, you can cast your vote during the meeting by clicking on the “Thumbs up” icon or the “Vote” button

Once the meeting starts, the company officials will provide the instructions and the timelines when voting will be kept open. You can click on the “Thumbs up” icon or the Vote button post the announcement and cast your vote.

It is the discretion of the company to allow the voting, post the end of the meeting. You can always click on the video conferencing tab and check if the voting is still active.

The remote evoting tab will redirect you to the eVoting platform for casting of the vote. If you are an Individual shareholder holding securities in Demat mode, you can vote through your demat account maintained with Depositories (NSDL/CDSL) and Depository Participants. If you are “NOT” an individual shareholder, then please login to the eVoting website of KFIN, and use the credentials provided with the Notice of the meeting and continue to vote.

Member of the company who has voted through electronic means may attend the general meeting and participate in the deliberations, though in accordance with the section 108 and Rule 20 of Companies (Management and Administration) Rules, 2014. The member is not allowed to change his vote once cast through eVoting

A company desiring to use the e-Voting platform must accept the terms and conditions for usage of the e-Voting platform provided by KFIN.

The notice of the meeting should contain the details and notify shareholders that the business may be transacted through e-voting and that the company is providing facility for voting by electronic medium.

The company will set up the e-voting schedule, will provide the resolutions on which voting is required.

KFIN will generate the password for each shareholder and will be sent to all the shareholders via a secure medium.

Through its notice, the company shall provide the dates for conducting the activities and any other information deemed useful for the shareholders. At the end of the voting period, the portal where votes are recorded, will be closed and no additional votes will be accepted.

Post the voting period is over, a scrutinizer** as appointed by the company shall prepares the reports of the votes cast.

**Scrutinizer - may be a practicing-chartered accountant, cost accountant, company secretary or an advocate.

Yes

Yes

No

Yes

Voting right on cut-off date holding

Reduction in paperwork of the company, Reduction in administration cost, Faster and Transparent process, Accurate counting, Instantaneous Results, increase shareholder participation, Eliminate postal and other natural delays.
The e-Voting system is a secured system and eliminates the requirement of a presence in a meeting to vote. Wider reach with regards to the shareholders taking participation from the comfort of their home / office. E-voting eliminates the need of appointing a proxy. Once excised, no option is available to modify the vote.

Details below for each depository

NSDL - Members facing any technical issue in login can contact NSDL helpdesk by sending a request at evoting@nsdl.co.in or call at toll free no.: 1800 1020 990 and 1800 22 44 30

CDSL - Members facing any technical issue in login can contact CDSL helpdesk by sending a request at

helpdesk.evoting@cdslindia.com

or contact at 022- 23058738 or 22-23058542-43

Yes

No

Yes, for all Non-Individual shareholders and NO for the Individual shareholders in Demat Mode

Yes - it will work for VC, but it will not work for E-voting for Individual Demat A/C Holders

No, Individual Shareholders in Demat mode need to contact respective Depositories i.e., either NSDL or CDSL

For Non-Individual shareholders, the process of resetting the password will continue to be KFIN. Individual Shareholders in Demat mode need to contact respective Depositories i.e., either NSDL or CDSL

No - it will not work. For VC shareholder must use KFIN user ID & password.

No

Yes

Login method for Individual shareholders holding securities in demat mode is given below:

NSDL

1. User already registered for IDeAS facility:

  • I. URL: https://eservices.nsdl.com
  • II. Click on the “Beneficial Owner” icon under ‘IDeAS’ section.
  • III. On the new page, enter User ID and Password. Post successful authentication, click on “Access to e-Voting”
  • IV. Click on company name or e-Voting service provider and you will be re-directed to e-Voting service provider website for casting the vote during the remote e-Voting period.

2. User not registered for IDeAS e-Services

  • I. To register click on link: https://eservices.nsdl.com
  • II. Select “Register Online for IDeAS”
  • III. Proceed with completing the required fields.

3. User not registered for IDeAS e-Services

4. By visiting the e-Voting website of NSDL

  • I. URL: https://www.evoting.nsdl.com/
  • II. Click on the icon “Login” which is available under ‘Shareholder/Member’ section.
  • III. Enter User ID (i.e., 16-digit demat account number held with NSDL), Password/OTP and a Verification Code as shown on the screen.
  • IV. Post successful authentication, you will be redirected to NSDL Depository site wherein you can see e-Voting page.

Click on company name or e-Voting service provider name and you will be redirected to e-Voting service provider website for casting your vote during the remote e-Voting period.

CDSL

1. Existing user who have opted for Easi / Easiest

  • I. URL: https://web.cdslindia.com/myeasi/home/login or URL: www.cdslindia.com
  • II. Click on New System Myeasi
  • III. Login with user id and password.
  • IV. Option will be made available to reach e-Voting page without any further authentication.
  • V. Click on e-Voting service provider name to cast your vote.

2. User not registered for Easi/Easiest

3. By visiting the e-Voting website of CDSL

  • I. URL: www.cdslindia.com
  • II. Provide demat Account Number and PAN No.
  • III. System will authenticate user by sending OTP on registered Mobile & Email as recorded in the demat Account.
  • IV. After successful authentication, user will be provided links for the respective ESP where the e- Voting is in progress.

IEPF

Yes. Forms filled in physical mode are summarily rejected.

No. The procedure for filling the e-Form is simple. On a plain reading any literate individual can fill e-Form on his own. The prescribed Form is not only very precise but also very friendly in filling up. A general guidance kit is also attached with the form for any help, if required for filling up such Form. For any further help the IEPF helpline can also be contacted.

Documents which are required to be submitted are:

Print out of duly filled claim form IEPF – 5 with claimant’s signature.

If the shares are jointly, then the form should be signed by all the joint holders.

Copy of acknowledgement, generated online, on submission of form IEPF – 5 bearing a unique serial number (SRN).

Auto generated Indemnity Bond after uploading the claim Form IEPF 5. Documents should be signed by the claimant and witnesses.

Original share certificate (in case of securities are held in physical form) or copy of transaction statement, in case of securities held in Demat form. Self-attested copy of Aadhaar Card

Self-attested copy of PAN Card

Proof of entitlement (share certificate/ dividend warrant/ certificate issued by Company/ RTA). Original cancelled cheque leaf.

Self-attested Copy of Passport, OCI and PIO card in case of foreigners and NRI duly apostilized. Self-attested copy of client master list. It should be attested by the depository participant as well. In case any Joint holder is deceased, Copy of Death certificate to be attached

In cases of transmission, loss of original shares, mismatch in name and address etc., the claimant is advised to complete the relevant documents/ process and then approach the IEPF authority for filing the claim

Any other document relevant to prove entitlement of the claimant.

The Indemnity Bond is auto generated on the portal of Ministry of Corporate Affairs after uploading the form IEPF 5

The Indemnity Bond and Advance receipt are auto generated on the portal of Ministry of Corporate Affairs after uploading the form IEPF 5.

In case of Indian Citizen - to prove the identity of the claimant self-certified copy of Pan Card and Aadhar Card are required to be submitted. In case of NRI – to prove the identity of the claimant, self-attested copy of Passport or self-attested copy of Overseas Indian Card (OIC) issued by MHA along with any of the documents available with him. In case of foreigners, instead of Aadhar Card, copy of Passport or PIO Card duly apostatized as per Hague Convention, are required to be submitted as proofs of identity.

In case of non-availability of Aadhar Card for super senior citizens or some specific states, other ID Proofs issued by government clearly mentioning the address of the claimant needs to be submitted.

Yes, original certificate is required to be submitted

In such case as per SEBI Guidelines, an affidavit explaining the above deviation needs to be submitted. In case of mismatch in name, proof of name as on share certificate or change of name viz. marriage certificate, gazette notification etc. needs to be submitted. In case of mismatch in address, new address needs to be updated with the company.

The claimant may fill the information as per the records available with him/ her. However, it may be endeavoured that all folios against which refund of share need to be claimed are filled in the same form. Similarly, dividend and other amount may be mentioned for all the years. The company shall ensure to recommend refund of all the shares and amount for which the claimant is entitled together at once.

CML and cancelled Original Cheque leaf are required to verify the DEMAT and Bank Account in which transfer is to be made. In case, Cheque leaf doesn’t have Name, Bank and Branch Name, IFSC Code etc. printed on it, copy of passbook, duly attested by the Bank can be submitted.

In such case, one needs to first follow the procedure prescribed for transmission of shares. On successful completion of the transmission request, the Company shall issue an ‘entitlement letter’ to the claimant. Thereafter, the claimant may raise a claim with IEPF authority by following the instructions provided on the website of IEPF.

For rectification of errors in e-form IEPF 5, IEPF Authority provides one more chance to the claimant to correct the details and to re-submit the form again, such act of the Authority is called Resubmission. It may be noted that only one resubmission is allowed. A 15 days’ time period is allowed for making resubmission of claim application. In case resubmission is not done in the prescribed time, the form becomes invalid.

The documents are required to be sent to the Nodal Officer of the Company at Registered office of the Company.

It is advised that at the time of submission of information in IEPF 5 form, claimant should ensure correctness of information such as Aadhaar No., Demat No., Bank Account No., IFSC Code, etc.

Investor Charter

Please click on the link to view the investor charter: https://ris.kfintech.com/clientservices/isc/default.aspx

As an on-going measure to enhance the ease of doing business for investors in the securities market, the following norms will be applicable. RTAs to provide electronic interface for processing investor’s queries, complaints, and service request. Investors holding physical securities are mandatorily required to furnish PAN, KYC details and Nomination. Compulsory linking of PAN and Aadhaar by all holders of physical securities. In the absence of any one of the above in a physical folio the same will be frozen.

Please refer the SEBI Circular dated Nov 03,2021 provided at the link: https://ris.kfintech.com/clientservices/isc/default.aspx

Please click on the link to download the forms: https://ris.kfintech.com/clientservices/ISC/

Yes, it compulsory as per the SEBI Circular. The folios in which PANs is / are not valid as on the notified cut-off date of March 31, 2022, or any other date as may be specified by the CBDT, shall be frozen. The Central Board of Direct Taxes (CBDT), vide Notification S.O. 3814(E) dated September 17, 2021, has extended the date for linking PAN with Aadhaar number to March 31, 2022.

The folios wherein any one of the cited document / details (PAN, KYC and Nomination) are not available on or after April 01, 2023, shall be frozen by the RTA

The RTA shall revert the frozen folios to normal status upon

  • a) receipt of all the aforesaid documents / details – PAN, Nomination, Postal Address with PIN, Mobile Number, email address, Bank Account Details
  • b) dematerialization of all the securities in such folios

Initial Public Offering (IPO)

IPO - Initial Public Offering

An initial public offering (IPO) is when a company issues stock or shares to the public post listing for the first time. An IPO is a tool which is used by companies to secure capital through investments to expand or improve the business. IPO gives a chance to investors to be able to buy shares of a company, directly from the company at the price of their choice (In book build IPO's).

An Initial Public Offering (IPO) is the first time that the shares of a private company are offered to the public. In an IPO, the Issuer obtains the assistance of an underwriting firm to determine the type of security to be issued, the best offering price, the number of shares to be issued and the time to declare the dates of an IPO.

The following are broad categorization of the process steps:

Selection of Investment Bank Preparation of Registration Statement

Getting the Draft Red Herring Prospectus (DRHP) Prepared Get approval from SEBI and Stock Exchanges

Deciding On Issue Size and Issue Price IPO Opens for Public for bidding

Issue Price Determination & Share Allotment Listing & unblocking of funds

Registrar’s are independent financial institution registered with SEBI and stock exchanges. When appointed by the company going public, they are primarily involved in processing of IPO applications, allocation of shares to applicants based on SEBI guidelines, process refunds through ECS or cheque and transfer allocated shares to investors Demat accounts.

You would need a DEMAT account and PAN to apply for an IPO. In case you do not have a Demat account, please use the link below to open a demat account: https://ipo.kfintech.com/signIn

As per Clause 8.8.1, a public issue shall be kept open for at least 3 working days and not more than 10 working days.
For Book built issues bidding will be open for - minimum 3 and maximum 7 working days. Extendable by 3 days in case of a revision in the price band. Public issue made by an infrastructure company, satisfying the requirements in Clause 2.4.1 (iii) of Chapter II may be kept open for a maximum period of 21 working days.
As per clause 8.8.2., Rights issues shall be kept open for at least 30 days and not more than 60 days.

No, applying for shares in an IPO doesn't guarantee that you will get the shares. Allotment depends upon several factors like the number of bids/ applications received in different categories, the price at which investor applied for shares etc.

Please click on the link below to check the status of your application. You can search by any one of the 3 options: PAN, Application Number and DP ID / Client ID. https://ris.kfintech.com/ipostatus/ipos.aspx

You are allowed to cancel your IPO bid at any time before the closure of the issue. Once the issue is closed, you cannot cancel or withdraw the bid.

No, one person cannot apply multiple times through multiple applications for an IPO

Retail investors can invest up to INR 2 Lakhs under retail portion

The guardians of minors can apply for IPO allotment on their behalf.

Up to 5 IPO applications can be applied from the same bank account per issue using ASBA.

To apply offline, you need a demat account. Below are the easy steps to apply IPO offline.

Visit a broker of your choice and get an IPO application form.

Fill the required information and submit along with the cheque to your broker. You will be given an acknowledgement form.

Note: Attach a copy of your PAN card with the IPO application if is for more than INR 50,000. Below are the steps for applying through your bank branch.

Download the Application form from BSE/NSE website.

Fill all the required information like applicant name, PAN number, demat account number, bid quantity, bid price and other relevant details.

Submit the application to your nearest ASBA participating bank branch.

You can check on NSE/BSE website to check if your bank is part of ASBA participating bankers to that IPO or not.

Login to your net banking account if your banker is a part of the ASBA participating bank. Check for links related to IPO or 'IPO Application'.

Select the IPO you want to apply for.

Enter details as required and Place and confirm your Order.

You would then be required to accept the 'Terms & Conditions' before submitting the bid.

An initial public offering (IPO) is deemed to be oversubscribed when the number of shares that investors have applied for exceed the shares offered by the company. Example: A company has offered 1000 shares and there are applications for 10,000 shares, then it means that an IPO is oversubscribed ten times.

The application number was not bided in NSE / BSE. Kindly contact your Broker

The amount will be released by the bank within 4 working days from the date of allotment. The unblocking of the amount will not be a separate entry in the bank account statement. The difference can be seen by calculating debit and credit entries. Kindly verify the above. In case the Securities and Unblocking if any, has not been Credited/Unblocked to your Beneficiary A/c (DPID & Client ID) and bank, please contact/mail to us at the following address. Toll-Free No. 1-800-3094-001, Email – einward.ris@kfintech.com; Check your application and Unblocking status online at

We request you to share your bank mandate details, as per the format given below, so that we may take up the matter with the sponsor bank / SCSB and resolve the complaint at the earliest.

  • Bank Name
  • Account No
  • Branch Name
  • Application No
  • Demat Account No
  • PAN
  • Amount

Name correction or deletion

For correction in physical certificates, you are required to submit ISR 4 form along with original certificate(s) and a copy of PAN card with KFIN. Please read the instructions carefully prior to filling the ISR 4 Form. You can download ISR 4 form by clicking on the link : https://ris.kfintech.com/clientservices/ISC/

The surviving joint holder(s) are required to share the duly filled ISR 4 form along with the requisite documents. Original certificates for the entire holding to enable deletion.

Duly attested copy of the death certificate of the deceased holder, either by a Notary Public or by a Special Executive Officer. ISR 2 form attesting your signature along with your account details.

A self-attested copy of the PAN card of the surviving holder

Copy of any one document duly attested by Special Executive Officer or Notary Public or Your Bank Manager. Driving Licence or Passport or Election Card Ration Card or Latest Electricity Bill or Telephone Bill or Employer's TDS certificate in Form 16.

You can download the requisite forms by clicking on the link : https://ris.kfintech.com/clientservices/ISC/

To change the securities of a deceased person to your name, please follow the process listed below.

You are required to establish yourself as a legal heir and in case of multiple heirs, a NOC is required. Copy of succession certificate/letter of administration/Probate of will duly attested by Notary/ Gazetted Officer.

No objection letter from other legal heirs which is required to be executed on non-Judicial stamp paper of the value of Rs.50/- , if applicable, along with their copies of Address proof i.e., Passport / Driving License duly certified by Notary/Bank Manager with their Official Seal.

Transmission Form to be filled, signed, and submitted with us. Please ensure that your specimen signature is attested by a Nationalized Bank Manager with their Official Seal (As per the proforma enclosed).

Self-attested Photocopy of Claimant (s) Pan Card.

Claimant’s Proof of residence, such as Electricity Bill/Telephone Bill/Water Bill/Passport/Driving License duly self-attested. Copy of Death certificate of the shareholders duly certified by Notarized.

Original share certificates. Cancelled cheque.

Request letter duly signed by the Claimant(s) for transmission of share(s). ISR-1, ISR-2, SH13, ISR-4 duly filled.

You can download the requisite forms by clicking on the link : https://ris.kfintech.com/clientservices/ISC

Nomination

Nomination is a simple process by which a holder of securities communicates his / her preference regarding who should receive these securities in case of his / her demise.

The Nomination can be made by individuals only applying/holding shares/debentures on their own behalf singly or jointly. Non-individual including Society, Trust, Body Corporate, Partnership Firm, Karta of Hindu Undivided Family, holder of Power of Attorney cannot nominate. If the shares are held jointly all joint holders will sign the nomination form. Please download SH13 Form by clicking the link: https://ris.kfintech.com/clientservices/ISC/

Please download the Nomination form (SH13 form) and share the same post completely filling the details as required. You can download SH13 form by clicking the link: https://ris.kfintech.com/clientservices/ISC/

Only an individual. A non-resident Indian can be a nominee on re-patriable basis provided RBI approval granted to the nominee is registered with the Company.

A minor can also be nominated by a holder of shares/debentures/deposits and in that event the name and address of the Guardian shall be given by the holder.

The nominee shall not be a trust, society, body corporate, partnership firm, Karta of Hindu Undivided Family, or a power of attorney holder.

The nomination can be varied or cancelled by executing fresh nomination form. Please use Form SH-14. You can download SH-14 1 form by clicking on the link : https://ris.kfintech.com/clientservices/ISC/

No, it is not mandatory. A provision has been created to “OPT OUT.” Please use Form ISR 3. You can download ISR 3 form by clicking on the link : https://ris.kfintech.com/clientservices/ISC/

Update PAN

For securities held in physical form an ISR 1 form duly signed by the holder(s) mentioning the PAN details and the folio nos. / Name of company along with the requisite declaration should be sent to KFINTECH address. To avoid rejection, ensure that the signatures of the holder(s) is as per the specimen signatures registered.

You can download ISR 1 form by clicking on the link : https://ris.kfintech.com/clientservices/ISC Please note that the last date for PAN and Aadhar linking is 30th June, 2023.

For dematerialized holdings, please reach out to your Depository Participant (DP) with relevant details to get the details updated or changed.

Refer to SEBI circular dated March 16,2023, for complete details if required.

You can click on the “Post Your Queries” tab on the home page and submit your query.

Yes, you can only if you have registered as a speaker during the window provided as per the notice.

Yes, a provision has been created. Any time during the meeting, you can click on the “Ask a Question” tab provided on your conference viewing screen and submit the question

The details are required to be able to reach out to for further clarification if needed

Post your queries

If an individual is the shareholder of the organization/ company, they can post a query

Yes, you can

No. You can type or paste any data in the text section up to 500 characters. There is no provision to upload any document

Registrar and Transfer Agent (RTA)

A registrar is an institution, often a bank or trust company, responsible for keeping records of bondholders and shareholders after an issuer offers securities to the public

Transfer agents work for the security issuer to record changes of ownership, maintain the issuer's security holder records, cancel and issue certificates, and distribute dividends. Transfer agents are usually banks or trust companies, but sometimes a company acts as its own transfer agent

Rematerialisation

Yes. If you wish to get back your securities in physical form, you need to submit 'Rematerialisation Request Form' in prescribed format to your DP. After necessary checks, your DP will forward your request through the depository system to the concerned Issuer company / RTA. The company / RTA will print the certificates and dispatch the same to you directly. You should check the rematerialisation charges with your DP before submitting the request.

Once KFIN receives the documents from the DP, you can check for the status of your request by clicking on the link: https://ris.kfintech.com/clientservices/isc/drnstatus.aspx

Speaker Registration

The section allows any shareholder to register themselves with the capability to speak / interact with the company officials in the meeting.

You can click on the “Speaker Registration” tab on the home page and submit your request.

User will be only required to fill the e-mail ID, Mobile Number & City to register themselves as a speaker

The dates for the speaker registration will be provided in the notice of the meeting. Request to kindly refer to the notice for the activity

Yes, a provision has been created. Any time during the meeting, you can click on the “Ask a Question” tab provided on your conference viewing screen and submit the question.

Once the registration has been submitted, you will be intimated the day prior to the meeting date about the status. Please check your email ID used for registration for intimation.

Video Conferencing for Shareholders

As per the schedule provided in the meeting notice, please click on the Video Conference tab, and proceed with accessing the meeting by clicking on the company name to access the meeting. Note: In general, the meeting window is opened 15 mins prior to the event schedule and hence request to refer to the Notice for accurate timings

Kindly ensure that pop up blocker is disabled for the webpage that you are accessing. To check for the pop-up blocker, access the settings of the webpage within the browser. Depending upon the browser that you are using, please follow the instructions below.
CHROME
  • Click the settings icon (three dots on top right corner) on the browser toolbar and select Settings.
  • On the left, select Advanced, then click Privacy and security.
  • Under Privacy and security, click Site Settings.
  • Scroll down and select Pop-ups and redirects.
  • Change the slider to the Allowed state.
FIREFOX
  • Click the settings icon (three parallel lines on top right corner) on the top right bar and then click Options.
  • On the left, select Privacy & Security.
  • Scroll down to the Permissions area and uncheck Block pop-up windows.
MICROSOFT EDGE
  • Click the settings icon on the top right bar
  • Click Settings.
  • Select Privacy & Security on the left-hand menu.
  • Scroll down to Security and change Block pop-ups to Off.
SAFARI
  • While your browser is open, just click on the Safari menu at the top left of your screen.
  • In the drop-down menu, select Preferences.
  • Select the Websites tab at the top of the utility. From the left menu, select Pop-up Windows. In the lower right, next to When visiting other websites, select Allow.
  • When finished, click the red button in the upper left corner to close Safari Preferences.
TABLETS/ SMARTPHONES
CHROME
  • Open Chrome
  • Click the settings icon Chrome Settings Icon on the browser toolbar.
  • Select Settings.
  • Click Advanced or Site Settings
  • Uncheck Block Pop-ups check box or slide the Block Pop-ups button to the off position.
SAFARI
  • Click Settings.
  • Tap Safari.
  • Under the General section, click the toggle next to Block Pop-ups to enable or disable the pop-up blocker. A green toggle indicates an enabled pop-up blocker. Even after the same, if the problem persists, please call the toll-free helpline: 1800 309 4001

Please check for the correct time for the “Start” of the event in the notice provided. If you join the event prior to the start time, you will see the black / blank screen. Request to join event 15 mins prior to the start time.

Please check for the audio volume setup of the system that you are using. If the same is ok, then please check for the SPEKAER icon on the webpage and check if the same is on mute. Unmute the system speaker as well as the browser to hear the audio.

Please note the following 2 outcomes.
If you have already voted during the evoting period, the system will not allow you to vote again
If your vote is not casted, prior to the event, you can vote.

If you have not registered yourself as a “SPEAKER,” using the speaker registration tab, you will not be able to speak to company officials during the event.

You can use any one of the following.

Browser – Chrome / Firefox / Edge / Safari (check if they are default system browser)

iOS devices – default Safari browser (15.3.1) or else download the Chrome browser from App Store to access the VC link

Yes, you can join the meeting at any point in time while the meeting is in progress.

Video Conferencing for Speaker Shareholders

On successful registration as Speaker, you will receive an email with the link to join the event. Please click on the link and join the event.

Note: In general, the meeting window is opened 15 mins prior to the event schedule and hence request to refer to the Notice for accurate timings.

A: Kindly ensure that pop up blocker is disabled for the webpage that you are accessing. To check for the pop-up blocker, access the settings of the webpage within the browser. Depending upon the browser that you are using, please follow the instructions below.

CHROME

Click the settings icon (three dots on top right corner) on the browser toolbar and select Settings.

On the left, select Advanced, then click Privacy and security.

Under Privacy and security, click Site Settings.

Scroll down and select Pop-ups and redirects.

Change the slider to the Allowed state.

FIREFOX

Click the settings icon (three parallel lines on top right corner) on the top right bar and then click Options.

On the left, select Privacy & Security.

Scroll down to the Permissions area and uncheck Block pop-up windows.

INTERNET EXPLORER

Select the Internet Explorer gear icon Internet Explorer settings gear icon in the upper right corner of the screen.

Select Internet Options.

Select the Privacy tab, then deselect the Pop-up Blocker.

Select Apply and then OK to exit the Internet Explorer options.

MICROSOFT EDGE

Click the settings icon on the top right bar

Click Settings.

Select Privacy & Security on the left-hand menu.

Scroll down to Security and change Block pop-ups to Off.

SAFARI

While your browser is open, just click on the Safari menu at the top left of your screen.

In the drop-down menu, select Preferences.

Select the Websites tab at the top of the utility. From the left menu, select Pop-up Windows. In the lower right, next to When visiting other websites, select Allow.

When finished, click the red button in the upper left corner to close Safari Preferences.

TABLETS/ SMARTPHONES

CHROME

Open Chrome

Click the settings icon Chrome Settings Icon on the browser toolbar.

Select Settings.

Click Advanced or Site Settings

Uncheck Block Pop-ups check box or slide the Block Pop-ups button to the off position.

SAFARI

Click Settings.

Tap Safari.

Under the General section, click the toggle next to Block Pop-ups to enable or disable the pop-up blocker. A green toggle indicates an enabled pop-up blocker.

Even after the same, if the problem persists, please call the toll-free helpline: 1800 309 4001

Kindly ensure that you complete the audio test prior to joining the event. In case you wish to use any headphones, please link the same to the system prior to accessing the event. Also check if any external Bluetooth device (headphone / speaker etc.) is connected to the system or not. If the issue persists, please do the following:
  • a. “Press F5” or CTRL + R on the keyboard and rejoin post completion of audio test.
  • b. For IOS, just use the browser arrow to refresh
Note: Do not skip the audio test while joining the event.

As and when you are permitted to speak, the moderator of the event will assist you with the same. You can click on the camera icon at the bottom of the screen and start sharing.

Yes, you can use the smartphone / handheld tablets to join the event and use the microphone and camera for the meeting. Please be aware of the orientation of the handheld devices as shown below. Device orientation: Mobile, tablets, iPads
  • a. Enable screen rotation
  • b. Hold your device in landscape mode, with the longer side of the screen parallel to the ground.
  • c. Do not use portrait (vertical) orientation while joining the meeting
how to hold phone in landscape mode

On the video viewing screen, please click on the three dots on the top right corner and use the leave meeting option to logoff.